More time for your patients and your profession.
We handle the practice coordination, patient communication and operations work, so your clinical time stays clinical.
The work behind the work.
Recurring support, occasional requests and one-off projects, all in one relationship.
Practice coordination
Schedules, appointments, referrals and the admin that holds the day together.
Patient communication
Reminders, follow-ups and replies handled with care and consistency.
Onboarding
Smooth new-patient intake, forms and first-visit communication.
Billing administration
Invoice preparation and payment follow-up for your practice.
Processes and SOPs
Documented workflows so the front office runs the same way every day.
Practice marketing
A professional website, reviews and content that build trust with new patients.
We support the business side of your practice. Clinical decisions and medical advice stay with your clinicians.
Your phones close at five. Your patients don't.
Most people look for a dentist, chiropractor or physio in the evening, when the day is finally done. If nobody answers, they book with whoever does.
We build after-hours booking and intake that catch them then, and recall messages that bring back the patients who haven't been in for a while. Clinical decisions always stay with your clinicians.
New patients, captured at 9pm
Questions answered, forms completed and the first visit booked, without anyone on the phone.
Patients who come back
Timely reminders and recall messages, so a full schedule doesn't depend on people remembering.
Patient information stays protected, and stays in your systems.
HIPAA applies to the work around your patients, not just the clinical work. We treat it that way.
We sign a Business Associate Agreement
Before we see any patient information, we sign a Business Associate Agreement under HIPAA and the HITECH Act.
Your systems, your logins
Our team works only inside your practice systems, each person with their own login that you control and can remove at any time.
Minimum necessary
We access only the patient information each task needs. Clinical decisions and medical advice stay with your clinicians.
No phones. No copies.
No phone or recording device is allowed near your systems, and patient information is never copied to a personal device. Breaking that rule means dismissal.
Trained before day one
Everyone on your account completes HIPAA and privacy training and accepts our information security policy before they start.
Prompt, honest reporting
If anything ever goes wrong, we tell you promptly, well within HIPAA's timelines, and work with you on the response.
We use secure, business-grade tools, including AI, always under human oversight. Your information is never used to train AI models. When we contact patients for you, we follow the federal rules on calls, texts and email (the TCPA and CAN-SPAM). Our team works remotely from South Africa and also complies with South Africa's Protection of Personal Information Act.
A common starting point.
A typical starting mix for healthcare. Change the hours, add services, or start from scratch.
A typical week
Reserved weekly at published rates.
| Work | Hrs/wk | Rate | Weekly |
|---|---|---|---|
| Medical practice & patient administration | 6 | $18 | $108.00 |
| Client communication & scheduling | 5 | $12.50 | $62.50 |
| SOPs, processes & operational improvement | 5 | $18 | $90.00 |
Let's take some work off your plate.
Tell us what needs doing. We'll come back with a clear scope and a clear price.